Author Archives: Jay Morris

Why the Beatles were so good: They practiced!

Last week, Washington celebrated the 50th anniversary of the Beatles’ first concert in America with the tribute band Beatlemania Now taking the stage at the same venue (the Washington Coliseum) at the same time (8:31 p.m.) to play the same … Continue reading

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Please, no more faux customer service!

Have you ever been the recipient of faux customer service? It’s service with a saccharin smile—plastic, mechanical and insincere. Not genuine, not caring and certainly not the kind of service that makes you sit up and say, “Wow!” I recently … Continue reading

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Green socks, Hess trucks and the cocoon room

Over the past week I’ve been collecting nuggets of wisdom to impart to you, dear reader—veritable gems, I tell you. Actually, I’ve discovered that it’s far easier to string together three little stories than to write a regular blog post. … Continue reading

Posted in Happiness | Tagged , , , | 4 Comments

Roy Rogers and ‘good’ brand incongruence

I didn’t make it up—“brand incongruence” is an actual term. It’s when a company or organization does something that is incongruent with its brand attributes. To put it in the parlance of brand storytelling, your brand is acting out of … Continue reading

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The unintended consequences of change

Just before Christmas, I made a lot of changes to my 2009 Apple iMac computer. I installed new memory cards and doubled its RAM from 4 to 8GB. I upgraded the operating system to Apple’s newest Mavericks OS. I upgraded … Continue reading

Posted in Leadership, Management | Tagged , , , , | 2 Comments

Ut prosim, Virginia Tech and fall commencement

There I was, a U.Va. graduate, in the heart of the Hokie Nation, watching my son receive his undergraduate degree in construction engineering from Virginia Tech. Putting aside all of the jokes we U.Va. grads make about Hokies being farmers … Continue reading

Posted in Careers, Purpose | Tagged , , , , | 4 Comments

Giving thanks for the things I don’t have

Walking through my house after being gone for four months, I was struck by what I hadn’t missed while I was away. I didn’t miss my belongings or the furniture or even the neighborhood. Within a day, though, I was … Continue reading

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The bald truth about power and leadership potential

In the mornings lately, when I take a shower and dry my hair, I’ve noticed a little thinning on top. Uh-oh. My hair has always been what shampoo makers call “fine,” but nowadays it seems to be even finer—so fine … Continue reading

Posted in Happiness, Leadership | Tagged , , , , , , , | 4 Comments

The magic of great branding

Who can explain why an Apple customer is willing to stand in line for hours for a new iPhone or why coffee drinkers will drive miles out of their way to find a Starbucks? It’s the magic of great branding. … Continue reading

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