Author Archives: Jay Morris

Need to make an apology? Here’s how to do it right

“I’m sorry” and “excuse me” are words we hear on a daily basis. When used liberally and expressed sincerely, they go a long way towards preserving civility and smoothing over awkward moments. If I accidentally bumped into you on a crowded … Continue reading

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Everything I know about management I learned from gardening

It’s September again. The days are getting shorter, the nights cooler. The grass is staging a comeback, the liriope is in full bloom and the crepe myrtle is taking its final bow. As I walk around the yard, taking stock of this … Continue reading

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Keep your data secure with these simple steps

Over the last few years, I’ve done a lot of writing for clients on the topic of data security. I’ve pored over reports and talked to experts for articles and white papers on POS systems, smart cards, data breaches and … Continue reading

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Using digital tools to make change stick

Last year, when I was doing research on change management for a book project, I came across a depressing statistic: up to 70 percent of change initiatives fail, usually due to employee resistance or lack of management follow-through. I first … Continue reading

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To subcontract or not to subcontract, that is the question

I’ve been wrestling lately with a question that all self-employed people face at some point: to subcontract or not to subcontract. Is it better to retain the business you have, or should you farm some of it out? It’s a question … Continue reading

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Strunk & White’s little book on style still packs a punch

It’s been 95 years since William Strunk Jr.’s guide to style was first published by Harcourt. In the years prior to its publication, Professor Strunk circulated his “little book” to English students at Cornell University, one of whom was a budding … Continue reading

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Social media’s growing influence with consumers

An article in the latest McKinsey Quarterly by Jacques Bughin, “Getting a sharper picture of social media’s influence,” describes new research involving European consumers and the growing impact of social media on their buying decisions. While these findings are based … Continue reading

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Great leadership, like storytelling, answers ‘why’ not ‘how’

Several years ago, I attended a Dave Ramsey EntreLeadership seminar. Ever since then, Dave (or more likely someone on his staff) has been very good about emailing me with business tips and info on his latest offerings. If anything, he’s … Continue reading

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Are you the Duck tape or Allen wrench of your organization?

Many years ago, when I first moved to Washington and started working in communications, an older and wiser colleague gave me some sage advice: “Jay, you can be a generalist or a specialist, there is no set path to success … Continue reading

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