About this blog
I write about communication, leadership and change, drawing on a 30-year career in journalism, public relations and management.
Tag Archives: customer relationships
What does a CEO want?
It seems that we are always guessing what CEOs want. Even the Mentalist would be hard-pressed to figure out some of the inscrutable things they say. “Transparency” may have climbed to the top of most organizations’ list of core values, … Continue reading
Posted in Leadership, Management, Organization Tagged Anthony Shop, CEO, Conference Board, customer relationships, Freud, human capital, innovation, operational excellence, PRSA-NCC 2 Comments