About this blog
I write about communication, leadership and change, drawing on a 30-year career in journalism, public relations and management.
Tag Archives: authentic
Have you ever been the recipient of faux customer service? It’s service with a saccharin smile—plastic, mechanical and insincere. Not genuine, not caring and certainly not the kind of service that makes you sit up and say, “Wow!” I recently … Continue reading
You’d think that with all of the books, seminars and coaching out there on building winning teams, we’d be doing a better job of engaging employees. But not according to a pair of studies noted in the latest issue of … Continue reading