Tag Archives: authentic

Please, no more faux customer service!

Posted on February 12, 2014 by Jay Morris

Have you ever been the recipient of faux customer service? It’s service with a saccharin smile—plastic, mechanical and insincere. Not genuine, not caring and certainly not the kind of service that makes you sit up and say, “Wow!” I recently … Continue reading →

Posted in Marketing | Tagged authentic, branding, customer service, restaurants | 2 Comments

5 lessons children can teach us about employee engagement

Posted on August 13, 2013 by Jay Morris

You’d think that with all of the books, seminars and coaching out there on building winning teams, we’d be doing a better job of engaging employees. But not according to a pair of studies noted in the latest issue of … Continue reading →