Tag Archives: authentic

Please, no more faux customer service!

Have you ever been the recipient of faux customer service? It’s service with a saccharin smile—plastic, mechanical and insincere. Not genuine, not caring and certainly not the kind of service that makes you sit up and say, “Wow!” I recently … Continue reading

Posted in Marketing | Tagged , , , | 2 Comments

5 lessons children can teach us about employee engagement

You’d think that with all of the books, seminars and coaching out there on building winning teams, we’d be doing a better job of engaging employees. But not according to a pair of studies noted in the latest issue of … Continue reading

Posted in Leadership, Management | Tagged , , , , , , , , , , , | 4 Comments