Tag Archives: customer service

Content marketing, Star Wars and customer service

If you want to see content marketing in action, the Microsoft Dynamics Blog is a pretty good example. I spend a lot of time on the Microsoft Dynamics and Azure websites for one of my clients. On the Dynamics site, … Continue reading

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Please, no more faux customer service!

Have you ever been the recipient of faux customer service? It’s service with a saccharin smile—plastic, mechanical and insincere. Not genuine, not caring and certainly not the kind of service that makes you sit up and say, “Wow!” I recently … Continue reading

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A blogger’s lament: ‘You were always on my mind’

I’m not a huge fan of country music, but I do like Willie Nelson. Maybe it’s because Willie has recorded so many great songs in a style that doesn’t strike me as excessively country. In particular, I like his version … Continue reading

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