Tag Archives: customer service

Content marketing, Star Wars and customer service

Posted on June 5, 2015 by Jay Morris

If you want to see content marketing in action, the Microsoft Dynamics Blog is a pretty good example. I spend a lot of time on the Microsoft Dynamics and Azure websites for one of my clients. On the Dynamics site, … Continue reading →

Posted in Communications, Marketing | Tagged content marketing, customer service, Microsoft Dynamics, Star Wars | Leave a comment

Please, no more faux customer service!

Posted on February 12, 2014 by Jay Morris

Have you ever been the recipient of faux customer service? It’s service with a saccharin smile—plastic, mechanical and insincere. Not genuine, not caring and certainly not the kind of service that makes you sit up and say, “Wow!” I recently … Continue reading →

Posted in Marketing | Tagged authentic, branding, customer service, restaurants | 2 Comments

A blogger’s lament: ‘You were always on my mind’

Posted on November 5, 2013 by Jay Morris

I’m not a huge fan of country music, but I do like Willie Nelson. Maybe it’s because Willie has recorded so many great songs in a style that doesn’t strike me as excessively country. In particular, I like his version … Continue reading →