Monthly Archives: February 2014

Why the Beatles were so good: They practiced!

Posted on February 19, 2014 by Jay Morris

Last week, Washington celebrated the 50th anniversary of the Beatles’ first concert in America with the tribute band Beatlemania Now taking the stage at the same venue (the Washington Coliseum) at the same time (8:31 p.m.) to play the same … Continue reading →

Posted in Goal setting, Staying motivated | Tagged 10000 hours rule, Beatles, John Lennon, Malcolm Gladwell, Outliers, practice | 1 Comment

Please, no more faux customer service!

Posted on February 12, 2014 by Jay Morris

Have you ever been the recipient of faux customer service? It’s service with a saccharin smile—plastic, mechanical and insincere. Not genuine, not caring and certainly not the kind of service that makes you sit up and say, “Wow!” I recently … Continue reading →

Posted in Marketing | Tagged authentic, branding, customer service, restaurants | 2 Comments

Green socks, Hess trucks and the cocoon room

Posted on February 8, 2014 by Jay Morris

Over the past week I’ve been collecting nuggets of wisdom to impart to you, dear reader—veritable gems, I tell you. Actually, I’ve discovered that it’s far easier to string together three little stories than to write a regular blog post. … Continue reading →