About this blog
I write about communication, leadership and change, drawing on a 30-year career in journalism, public relations and management.
Tag Archives: libraries
Libraries can teach us something about customer experience
When’s the last time you went to the library, and what did you go for? If you’re like most Americans, you’ve used your local library’s services at least once over the past 12 months to borrow books or other media, … Continue reading
Posted in Marketing, Organization, Technology Tagged Andrew Carnegie, books, customer experience, libraries, Ray Oldenburg, reading 2 Comments