This past week, I had the privilege of guest-blogging on the Fletcher Prince blog, an excellent, long-running blog authored by D.C. public relations expert Mary Fletcher Jones. Below is my post in its entirety.
If you have an interest in PR, marketing or social media, I highly recommend checking out Mary’s blog.
“In the middle of difficulty lies opportunity” is a quote from Albert Einstein worth remembering. Image courtesy of scottchan at FreeDigitalPhotos.net.
For most of my career as a public relations and marketing professional, I’ve worked for organizations with fairly small communications budgets. I’ve joked that if you can afford to give me a desk, a telephone and a computer, I can do my job. The truth is, some of the best PR and marketing is done on a shoestring.
Yes, sequestration, furloughs and the gloom of austerity have darkened our doors of late, and PR folks are once again dealing with tight budgets and cutbacks. But I ask you, when have PR and marketing departments ever been flush with money?
In good times and bad, the organizations I’ve worked for have tightened their belts, reorganized and right-sized in ways that have severely impacted PR and marketing. If you want to last in this business, you truly have to be a survivor. You have to be a PR ninja, a marketing guerrilla. You have to think strategically while executing nimbly.
So here are some lessons learned from the austerity trenches:
Let go of what isn’t working or worth doing. In the 1980s, I worked for a large D.C. trade association. We were told that $1 million had to be cut from the operating budget, a lot of money back then. But in hindsight, it wasn’t enough to force us to rethink our business model or make meaningful changes. Instead, we became contortionists in our attempt to maintain member services at a reduced cost. For example, a four-page, weekly newsletter I edited and mailed to 25,000 members was “cut” by going to eight pages every two weeks. Sure, we saved a bundle of money by chopping our mailings in half, but no thought was given to the threshold question of whether we needed to continue the newsletter, much less double its issue size.
About a decade later, I was at different trade association that was suffering from a precipitous decline in membership. The axe fell again, but this time it was severe and painful. Most of my colleagues in the PR department were let go. Only two of us survived. But in building a new department from the ashes of the old one, a funny thing happened: We scrapped what wasn’t working and only focused on the essentials. We had “permission” from management and our stakeholders to reinvent public relations, albeit at a reduced level. Some of our best work came out of this period.
Jim Collins has said for years that businesses need to simplify and concentrate on what they do best. Great business leaders know when to eliminate those things that aren’t working. Sometimes those decisions are painful, but they almost always result in greater success than sticking with the status quo. Collins wrote an article for USA Today a few years ago about his annual “stop doing” list. It’s a great read and will get you thinking about what you need to really focus on in your life and career.
Leverage the resources you have. One of the organizations I worked for was a federation of about 1,000 state and local associations. In creating a nationwide network of media relations and community outreach volunteers, we were able to accomplish much more than we ever could have done on our own—and at a fraction of the cost. Collaborative thinking, strong volunteer leadership and a unified purpose helped us forge cooperative alliances with our state and local affiliates.
We developed training materials, held workshops and provided numerous “best-practice” examples of good public relations. We also recognized outstanding PR and community service initiatives through a national awards program. The training and recognition ensured that our volunteers were singing from the same songbook. In fact, we wrote the songbook, so in that way we shaped the message all across the country!
Out of adversity comes opportunity. It’s a hard truth to accept, but setbacks can become crucibles for positive change and growth. Anything that disrupts your routine, forces you to reexamine your goals or makes you change course can be a good thing in the end. Early in my career, I was reorganized out of the PR department I loved and into the government relations department. At the time I was upset and fought the change. As it turns out, I had the opportunity to work for one of the best bosses I’ve ever had. In my new role, I learned the ways of Washington, spent time on Capitol Hill, wrote testimony and issue papers, and spoke to reporters about legislative and regulatory concerns. It was a great training ground for my later job as a public affairs director.
Believe in yourself. It often seems that everyone in an organization is a PR pro—except you. Accountants, attorneys, lobbyists and IT people are accorded expert status, but the lowly PR guy gets no respect. Everyone tells him how to do his job or fails to tell him what he needs to know to do his job. Once, when I was working day and night to execute a name and logo change for an organization, the head of IT came by to see me and sketched on a piece of scrap paper the logo that he felt was the perfect solution for us. While well intentioned, his visit reminded me that outsiders tend to view our work as easy or superfluous. This mentality, unfortunately, puts PR budgets and staff at higher risk for cuts. Some of this goes with the territory, but some of it can be prevented by believing in yourself and your capabilities, doing your homework and demonstrating that PR and marketing can make important contributions to the bottom line.
The one distinct advantage that PR and marketing people have (or should have) over everyone else is their creativity, their willingness to think outside the box. That’s huge, and it’s our saving grace when the meat cleaver of budget cuts falls unevenly or austerity comes knocking at our door.
The Wayward Journey 