
About this blog
I write about communication, leadership and change, drawing on a 30-year career in journalism, public relations and management.
-
Recent posts
Topics
Archives
Author Archives: Jay Morris
Keep your head in the clouds and your feet on the ground
Years ago, when I was working at a DC trade association, the CEO stopped by my office one night before heading out the door. “Why do businesses fail?” he asked me. I could think of many reasons, but I knew … Continue reading
Posted in Goal setting, Happiness, Management
Tagged execution, failure, Mike Robbins, Teddy Roosevelt, vision
4 Comments
The seven habits of highly effective enterprises
McKinsey & Company published a short article a couple of weeks ago that is long on leadership and organizational insight. “The seven habits of highly effective digital enterprises” by ’Tunde Olanrewaju, Kate Smaje and Paul Willmott is worth a read, … Continue reading
Posted in Leadership, Management, Technology
Tagged customer experience, data driven, digital, Jim Collins, McKinsey, Steve Jobs, talent, transformation
1 Comment
Is business dynamism on a permanent decline?
Last year I wrote a post (“Is America the best place on Earth for entrepreneurs?”) that looked at some worrisome trends suggesting a decline in U.S. entrepreneurship. This was based on data compiled by the Organization for Economic Cooperation and Development … Continue reading
Please, no more faux customer service!
Have you ever been the recipient of faux customer service? It’s service with a saccharin smile—plastic, mechanical and insincere. Not genuine, not caring and certainly not the kind of service that makes you sit up and say, “Wow!” I recently … Continue reading
Green socks, Hess trucks and the cocoon room
Over the past week I’ve been collecting nuggets of wisdom to impart to you, dear reader—veritable gems, I tell you. Actually, I’ve discovered that it’s far easier to string together three little stories than to write a regular blog post. … Continue reading
Roy Rogers and ‘good’ brand incongruence
I didn’t make it up—“brand incongruence” is an actual term. It’s when a company or organization does something that is incongruent with its brand attributes. To put it in the parlance of brand storytelling, your brand is acting out of … Continue reading
Posted in Marketing
Tagged brand awareness, brand incongruence, brand promise, customer experience, Roy Rogers
4 Comments

