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I write about communication, leadership and change, drawing on a 30-year career in journalism, public relations and management.
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Tag Archives: NAFCU
NAFCU turns 50
This past week, the National Association of Federally-Insured Credit Unions turned 50. Given that I’ve been associated with NAFCU since 2000, first as a vice president and in recent years as an independent contractor (one-third of NAFCU’s existence!), I’ve developed … Continue reading
Credit unions are proving to be a smart alternative to banks
Credit unions are on a roll. In March, I wrote about the gains they’ve made in auto lending (“Credit unions rev up for growth”). In the most recent issue of The Federal Credit Union, I write about their equally impressive progress in the … Continue reading
Posted in Communications, Credit unions
Tagged Auto lending, member service, Mortgage lending, NAFCU, Wells Fargo scandal
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Credit unions rev up for auto loan growth
You might say that reports of the automobile industry’s demise are greatly exaggerated. Despite sales falling to as low as 10.4 million vehicles in 2009 (due to the recession and Americans postponing new-car purchases), light vehicle sales reached their highest level … Continue reading
Posted in Communications
Tagged auto loans, automobiles, Credit unions, NAFCU, The Federal Credit Union, vehicle sales
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Interest rates, the Fed and taking risks
The financial press and the stock markets have been teeing up a Federal Reserve rate hike for weeks. Headline writers and analysts have been in overdrive with a chorus of “Rate increase all but certain,” “Fed poised to raise rates for the … Continue reading
Posted in Entrepreneurship, Management
Tagged Credit unions, Federal Reserve, interest rates, NAFCU, risk, The Federal Credit Union, Tom Panaggio
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Managing risk, like change, is a process: 10 tips to follow
An article I recently wrote on enterprise risk management (ERM) is the cover story in the current issue of The Federal Credit Union magazine. While ERM is a topic that probably doesn’t have much appeal beyond financial services, I think much … Continue reading
Posted in Management, Organization
Tagged change management, Credit unions, enterprise risk management, ERM, NAFCU, risk, The Federal Credit Union
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The ‘secrets’ to great leadership really aren’t secret
What makes a great leader? I’ve been posing that question to credit union CEOs for an article I’m writing for NAFCU’s magazine. Without spilling too many beans, let me share with you some “secrets” I’ve learned about great leadership. I think … Continue reading
Posted in Leadership, Management
Tagged CEO, communication, continual learning, Credit unions, EQ, NAFCU, networking, soft skills, vision
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The magic of great branding
Who can explain why an Apple customer is willing to stand in line for hours for a new iPhone or why coffee drinkers will drive miles out of their way to find a Starbucks? It’s the magic of great branding. … Continue reading
Posted in Marketing
Tagged branding, BrandTrust, Daryl Travis, NAFCU, PRSA-NCC, public relations, The Federal Credit Union
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EMV ‘smart’ cards: the next big thing in payments
An article I wrote on EMV cards just came out in The Federal Credit Union magazine, a publication of the National Association of Federal Credit Unions. So today I’m going to tell you about EMV. What are EMV cards, you ask? … Continue reading
Posted in Technology
Tagged Credit unions, EMV, mobile banking, NAFCU, NFC, payments, smart cards, The Federal Credit Union
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The Wayward Journey 