Category Archives: Technology

Old dogs and new tricks: One generation sharpens another

Last week, Shira Harrington of Purposeful Hire spoke about generational differences at an IPRA luncheon. Listening to her talk, I was transported back to the early days in my career when beat-up old reporters ran PR shops and the typewriter was the … Continue reading

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Libraries can teach us something about customer experience

When’s the last time you went to the library, and what did you go for? If you’re like most Americans, you’ve used your local library’s services at least once over the past 12 months to borrow books or other media, … Continue reading

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Honey, have you seen my Apple Watch?

All of a sudden, we are obsessed with watches. It started with those images of former Virginia Governor Bob McDonnell and his Rolex. You know, the one that Jonnie Williams gave to Maureen, who then gave to Bob, who wore … Continue reading

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Best practices for blogging and posting on social media

Maybe I should go back to posting my blogs on Tuesdays…or Thursdays. Or maybe Saturday is best? We’ve all seen those articles about the best times to post on social media if you want to increase visits, shares or click-throughs. It’s enough … Continue reading

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The seven habits of highly effective enterprises

McKinsey & Company published a short article a couple of weeks ago that is long on leadership and organizational insight. “The seven habits of highly effective digital enterprises” by ’Tunde Olanrewaju, Kate Smaje and Paul Willmott is worth a read, … Continue reading

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iOS 7 and the end of skeuomorphism

This past week, I learned a new word: skeuomorphism. A skeuomorph is an object or feature that imitates the design of a similar object made of a different material. Faux-leather and simulated woodgrain finishes are skeuomorphs. A classic example is the … Continue reading

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Oh, how we love (and hate) our social media

Those of us who use the popular WordPress blogging platform got quite a scare on Wednesday afternoon when, “poof,” all of our followers disappeared in front of our very eyes. I saw it myself. One moment, my followers were listed … Continue reading

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EMV ‘smart’ cards: the next big thing in payments

An article I wrote on EMV cards just came out in The Federal Credit Union magazine, a publication of the National Association of Federal Credit Unions. So today I’m going to tell you about EMV. What are EMV cards, you ask? … Continue reading

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Stop the world, I need to make a decision!

Has this ever happened to you? You finally work up enough nerve to ask someone out, but the person already has a date. You ponder for days whether to put in for that new job at work, only to find … Continue reading

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